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Frequently Asked Questions

We get all kinds of questions, all the time. Here you’ll find answers to a few. Can’t find what you’re looking for? Give us a shout!

 

General Questions

Simply visit the Get a Quote button to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.

Absolutely not! We wouldn’t want pushy salespeople coming to our house, so why would we ever do that to you? You can get a quote and book your cleaning online—it takes about a minute.

Yep. All supplies are included in your service, including wipe cloths, towels and trash liners.

That would be no bueno by us. Please get in touch with us right away and we’ll make arrangements to rectify the situation. We stand by our satisfaction guarantee.

Scheduling Questions

Unfortunately, we can’t guarantee same-day bookings, but depending on the day, we’re often able to make this happen for our customers.
That’s totally up to you. If you’re not going to be home, just make sure you let us know how to access your home by adding the information in your customer dashboard.
We charge all appointments the morning of the cleaning.
Nope. Nada. You can cancel service at any time without any penalty. You never have to commit to a contract or a predetermined number of appointments.

Cleaning Questions

"Check our 'Services' listing for standard cleaning, and contact us via email or phone to add more items."
"We offer a wide range of services, from one-offs to weekly cleanings. Simply visit our Services page to learn more."
Depending on the size of your home, one to three cleaners will arrive to perform your service. If you’re on a recurring schedule, we’ll do our best to match you with the same person or team going forward.
Absolutely. All of our cleaners go through a stringent vetting process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning before applicants can be considered.
Alejandra Orjuela
Alejandra Orjuela

Just left us a 5 star review

4.9
Based on 46 Reviews
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I was working with My Neighbor’s House Cleaner for two years and they are very kind, understanding and flexible with people who works there, it is a fair paid, they have few incentives to motive their personal. I really Love this company and Jazmine it is such an amazing person who cares about their employees and customers. They always improve the ways to do the work to keep people happy. Highly recommend for your cleaning service and for work there too!

Alejandra Orjuela October 30, 2024
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Start with the deep clean and then at least a monthly maintenance clean. They are super responsive! If you have feedback, tell them! We love our dedicated cleaner Maria!

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We have been using My Neighbor’s for a few months now, and we have been incredibly satisfied with their work. They are very communicative, punctual, reliable, and most of all thorough. Our most recent cleaner, Fabiana, did an excellent job and made our house feel as clean as it possibly can! I would highly recommend My Neighbor’s House Cleaners to anyone for a cleaning service.

Derek Steinke July 22, 2024
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Great job Maria!

Harald Markley April 25, 2024
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My Neighbors cleaners always comes through! Nancy left our house looking great today. Thank you.

Nancy Intermill April 10, 2024
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Nancy has been cleaning our home for over two years. She is efficient, detailed and focused on her work. It’s wonderful having the same cleaning tech every time, and I always look forward to knowing she’s coming to clean.

Anne Jewison April 7, 2024
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Nancy O did an excellent job with our cleaning today. She had great attention to detail.

Jennifer Davis March 20, 2024
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We love this group! From start to finish the communication and follow through is great. They do a thorough and exceptionally consistent job - they are worth every penny! Would highly recommend. Maria is our absolute favorite!

Marit Slawson March 2, 2024
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My Neighbors Cleaners is great! I’ve been using them for over a year now and I’m so happy I decided to get a cleaning service!

Amber Gust February 4, 2024
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We love " My Neighbor's House Cleaners" They do a great job very time! We always look forward to their visits!

Marina Bakman January 31, 2024
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The cleaners are kind and thorough, with extra thoughtful touches here and there. Communication with the office is excellent. I appreciate the reminders, the text letting me know they’re on their way and the text announcing completion. Absolutely recommended!

Dena Baron January 31, 2024
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I've been working with My Neighbors House Cleaners for close to 5 years and I am not surprised by their business growth! They have consistently done an excellent job over the years and they know where my focused cleaning needs are, particularly with 2 large dogs in the house! They are trustworthy, reliable, conscientious and have been accommodating. I highly recommend Jasmine and her team! Luana

Luana Ball October 11, 2023
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We have been extremely happy with My Neighbors! We have been clients for about three years and have only good things to say. They are reliable, responsive and our crew provides a consistently GREAT clean.

Lisa Sisson October 10, 2023
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I have nothing but good things to say about these guys. They are professional, courteous, on time, and kick butt at cleaning!!! Reasonable pricing for the work they do, which is top notch. Give them a shot - you won't be sorry.

Dee K. September 27, 2023
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I’ve used a couple cleaning services before landing on them, and I’m so pleased! Very thorough, friendly and timely.

Alexandra Gilboy August 17, 2023
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Kevin Wright June 7, 2023
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Highly recommend My Neighbor’s House Cleaners. Friendly staff, thorough and reliable. If you’re thinking about it, don’t hesitate! They are fantastic.

Colleen May 27, 2023
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My Neighbors Cleaners service did a terrific job with deep cleaning in 2021. I’ve been using their cleaning service every two weeks since then. They are not the cheapest out there, but very consistent and meticulous. The owners are amazingly good especially with the floor. The wood floor look so beautiful whenever they are in charge. Time of the cleaning varies each time. I get messages in advance. Sometimes one person will be assigned, sometimes two. There have been several people who have came out to clean my house. While it was nerve wracking at first, I don’t see high turnover of workers. Only few of them have language barriers. They have been all great, professional, very easy to work with. Highly recommended!

Kristin Lee May 18, 2023
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Highly recommend!

Marissa Smith May 15, 2023
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Molly O'Connell May 11, 2023
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Great work, excited to have them back!

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Nancy does a very thorough job and is responsive to feedback. They give great updates regarding timing and are flexible with requests. Highly recommend.

Sonya Kuznetsov Duffy February 13, 2023
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Calvin Meier February 11, 2023
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I absolutely love “My Neighbors House Cleaners”! They do a professional job and I have recommended them many times.

Jenni Monogue February 11, 2023
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Nancy always does a wonderful job cleaning our home!

Adrienne Anderson February 6, 2023
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House always looks great after cleaning, very happy with it!

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We had our house deep cleaned after recently having had a baby. I felt the communication before and after was great, the service excellent, the price fair, and the staff was very friendly. Our house has never been so clean!

Stephani Johnson January 21, 2023
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Jasmine and her crew are always prompt and make my house sparkling clean!

Family Onyango October 11, 2022
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We've been using My Neighbor’s House Cleaners for a year and greatly appreciate their service.

Kristin Jacobs October 11, 2022
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We've used My Neighbor's House Cleaner for over a year and they are wonderful!

Heather Smith October 11, 2022
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Maricela did an outstanding job cleaning our house today! The floors were beautiful, vacuuming, and dusting was done excellently. The kitchen & bathrooms were sparkling. Thank you!

Ann Meyer October 7, 2022
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Always do a great job. I always look forward to cleaning day. So great to have a fresh clean home.

Joel Breeggemann October 6, 2022
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My Neighbors Cleaners do an excellent job. When cleaning, nothing is missed. Great pricing and staff. I highly recommend them!

Lynn Harrington September 28, 2022
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We had our initial cleaning yesterday and we couldn’t have been happier. We have had other cleaners before and they don’t even compare to My Neighbors House Cleaners. The attention to detail is what puts them on the top of my list. I recommend 100%!

Britta Vedder September 13, 2022
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My Neighbor’s House Cleaning is wonderful!! They are professional, friendly and do an incredible job with my dirty house. I love when I walk into the house and it’s spotless! I highly recommend them!

Lynn Harrington February 3, 2022
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We’ve been using My Neighbor’s House Cleaners for the last 2 years and absolutely love the service. The highlight of our month is the few hours our house is immaculate before our small children return from daycare and destroy it.

Jason Stevensen December 27, 2021
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Very reliable and professional service focused on customer satisfaction, and love that they use more natural products.

Angela Mineo December 14, 2021
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I was happy to find a service that does indeed take pride in their work. Their attention to detail is real! They are responsive and responsible!

Mary Martin December 1, 2021
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We love having Jasmine and her team members as our cleaners! Our house looks great after each time they clean! We always look forward to them coming back!

Yan Bakman December 1, 2021
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Jazz and her team are fantastic! Really professional cleaning company that does high quality work at an affordable price. I've been very impressed with the work all of the cleaner's I've had from MNHC - Jazz, Juan and Julie are all exceptional.

Kaylee Thomsen August 10, 2021
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Outstanding, friendly, and communicative.

Rebekah Cowdrey April 10, 2021
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Incredibly impressed with Jasmine and her team. She is so responsive and their work is top-notch. My house always sparkles after they’ve been here!

Alyssa Augustine February 27, 2021
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My Neighbor’s House Cleaners (Jasmine and Juan owners) work with the highest level of quality and professionalism, I recommend them, get a quote and you won't regret it!!

Elsa Quammen January 26, 2021
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Exceeded all of my expectations! I am so happy with how beautiful my home looks. Thank you!!

Danielle Ceciliano November 21, 2020
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Elizabeth Yellman November 21, 2020